Responsible Gambling
Our Commitment to Safe Gaming
At Roospin, we believe that gambling should always be a fun and entertaining experience. We are dedicated to providing a safe gaming environment and ensuring that our players have access to the tools and information necessary to stay in control of their play. Responsible gambling is a core value at Roospin, and we take our duty of care toward the Australian community seriously.
How to Maintain Control
To ensure that your gambling remains a positive experience, it is important to follow these basic principles:
- Treat gambling as a form of entertainment, not as a way to make money.
- Only gamble with funds that you can afford to lose.
- Set a budget and stick to it.
- Monitor the amount of time you spend playing.
- Avoid gambling if you are feeling stressed, depressed, or under the influence of alcohol.
- Never chase your losses; accept them as the cost of entertainment.
Self-Assessment
If you are concerned that your gambling habits may be becoming a problem, ask yourself the following questions:
- Do you gamble to escape from a boring or unhappy life?
- Do you stay away from work or university to gamble?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Have others ever criticised your gambling?
- Have you lost interest in your family, friends, or hobbies due to gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
If you answered 'yes' to any of these questions, you may want to consider using our responsible gambling tools or seeking professional support.
Responsible Gambling Tools at Roospin
Roospin offers several features to help you manage your activity and ensure you play within your means:
- Deposit Limits: You can set a maximum amount that you are able to deposit over a daily, weekly, or monthly period.
- Cooling-Off Periods: If you need a short break, you can request a cooling-off period, during which you will not be able to deposit or play.
- Self-Exclusion: For players who need a longer or permanent break, our self-exclusion program allows you to close your account and be removed from all marketing communications.
- Session Limits: Set a notification or a hard limit on the amount of time you spend logged into your account.
Protection of Minors
Roospin maintains a strict policy against underage gambling. It is illegal for anyone under the age of 18 to open an account or play on our platform. We perform identity verification checks to prevent minors from accessing our services. We also recommend that parents use filtering software such as Net Nanny or CyberPatrol to restrict access to gambling websites on shared devices.
Where to Get Help in Australia
If gambling is no longer fun for you, or if you are concerned about a friend or family member, help is available. These independent organisations offer free and confidential support:
- Gambling Help Online: Call 1800 858 858 or visit their website for 24/7 support and counselling.
- Gamblers Anonymous: A fellowship of people who share their experience to help each other recover from gambling problems.
- Lifeline Australia: Provides 24-hour crisis support and suicide prevention services at 13 11 14.
- Financial Counselling Australia: Offers assistance for those facing financial hardship due to gambling.
